Soft Skills

Short Courses: Soft Skills – Workplace

  • Interpret and manage conflicts within the workplace
  • Adhere to professional conduct and organisational ethics
  • Knowledge and application of ethical conduct in a business environment
  • Identify and explain the core and support functions of an organisation
  • Implement training needs to upgrade skills
  • Manage administration records
  • Conduct a structured meeting
  • Use communication skills to handle and resolve conflict in the workplace
  • Communicate verbally and non-verbally in the workplace
  • Operate in a team

Short Courses: Soft Skills – Management

  • Apply basic business concepts
  • Demonstrate ability to lead a team or group
  • Responsibilities of a team leader ensuring that organisational standards are met
  • Describe and apply the management function
  • Team Leader
  • Build a team
  • Perform one on one training on the job
  • Demonstrate understanding of employment relations in an organisation

Short Courses: Soft Skills – Individual

  • Plan strategically to improve new venture performances
  • Perform basic business calculations
  • Present information in report format
  • Apply knowledge of self in order to make a personal decision
  • Develop a business plan for small business
  • Manage time productively
  • Solve problems, make decisions and implement solutions
  • Investigate life and work related problems

Short Courses: Soft Skills – Customer Service

  • Contact centre sales techniques
  • Customer service
  • Foster and maintain customer relations

Short Courses: Soft Skills – Financial

  • Apply basic financial procedures
  • Manage expenditure against a budget
  • Apply basic business principles
  • Interpret basic financial statements
  • Develop a business plan for a small business
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