Short Courses: Soft Skills – Workplace
- Interpret and manage conflicts within the workplace
- Adhere to professional conduct and organisational ethics
- Knowledge and application of ethical conduct in a business environment
- Identify and explain the core and support functions of an organisation
- Implement training needs to upgrade skills
- Manage administration records
- Conduct a structured meeting
- Use communication skills to handle and resolve conflict in the workplace
- Communicate verbally and non-verbally in the workplace
- Operate in a team
Short Courses: Soft Skills – Management
- Apply basic business concepts
- Demonstrate ability to lead a team or group
- Responsibilities of a team leader ensuring that organisational standards are met
- Describe and apply the management function
- Team Leader
- Build a team
- Perform one on one training on the job
- Demonstrate understanding of employment relations in an organisation
Short Courses: Soft Skills – Individual
- Plan strategically to improve new venture performances
- Perform basic business calculations
- Present information in report format
- Apply knowledge of self in order to make a personal decision
- Develop a business plan for small business
- Manage time productively
- Solve problems, make decisions and implement solutions
- Investigate life and work related problems
Short Courses: Soft Skills – Customer Service
- Contact centre sales techniques
- Customer service
- Foster and maintain customer relations
Short Courses: Soft Skills – Financial
- Apply basic financial procedures
- Manage expenditure against a budget
- Apply basic business principles
- Interpret basic financial statements
- Develop a business plan for a small business
